In practice, listening remains underdeveloped.
Systems reward efficiency, clinicians are pressed for time, and communication is often reduced to extracting the minimum information needed to move forward.
Listening may seem simple, but in practice it is fragile. Systems reward speed, clinicians are pressed for time, and patients quickly learn when their voice is secondary.
For patients, listening is never a “soft skill.” It is the difference between being treated as a case and being recognised as a person. It is the thread that connects trust, safety, and healing.
For patients, listening isn’t an extra. It is the care.
